Cabin Rental Policies
Cuddle Up Cabin rentals
Check In & Check Out: Check In is at 4pm & Check Out is at 11am. Due to heavy rental volume and the thoroughness of our housekeeping staff we are unable to offer early check ins or late check outs. Please respect the next scheduled guest by being prompt when departing so the housekeeping staff can start cleaning the cabin for the next guest.
Age Restriction: There is a 25 year old minimum age limit to reserve a cabin, and the individual responsible for booking the cabin must stay at the property for the entire duration of the reservation. All guests are required to show proof of identification at check in, any reservations made under false pretenses will be voided by Cuddle Up Cabin Rentals and the booking party will remain liable for all rental fees.
Gatherings of Large Groups at Cabins: Each of the properties we manage is a privately owned home, and as such it was not built to comfortably or safely accommodate large numbers of tenants for extended periods of time. Cuddle Up Cabin Rentals does NOT permit parties, weddings, wedding receptions, rehearsal dinners, etc. at any of its properties, failure to observe this policy could result in the automatic cancellation of your reservation and/or eviction without reimbursement.
Making a Reservation: To make a reservation you can either call our office at 1-706-964-6032 or 1-877-6CUDDLE, or you can reserve the cabin you like at any time using our website’s secure online booking system. All reservations are subject to a booking fee that is 3.5% of the total rental rate, less cleaning and taxes. Regardless of the booking method you choose, at the time you reserve your cabin you must use a credit card to make a payment in the sum of $300. This $300 payment confirms your reservation and is deducted from your total rental balance. When making a payment or putting a security hold down for a cabin credit industry regulations dictate that only the person whose name appears on the card can authorize the use of the card. We have no control over the restrictions credit card companies have put into place to protect their cardholders. If the cardholder is not available to authorize the use of the card we cannot accept payment or place a hold on a cabin.
Payment of Rental Balance Policy: Please DO NOT send personal checks to pay the remaining balance due. All rental balances must be paid using cash, money order, travelers check, or credit card fourteen (14) days prior to the scheduled date of arrival. If arrival date is less than 14 days away from date of booking then payment is expected in full at the time of booking. Unless updated information is provided our office staff will automatically charge the remaining rental balance to the card we have on file fourteen (14) days before the scheduled arrival. If you choose to use your debit card Cuddle Up Cabin Rentals is not responsible for any overdraft charges incurred by the automatic collection of the rental balance. If we are unable to collect the balance due on the credit card provided within 48 hours of the date the balance is due (10 days from your scheduled date of arrival) we will cancel the reservation due to insufficient funds and retain the original $300 payment made at booking as a cancellation penalty. **Should a credit card be unavailable at the time of booking, and the arrival date is more than fourteen (14) days away, a cashiers check can be used for the reservation deposit with the addition of a $25.00 administrative fee and the following restrictions: A check for the $325 (total reflects $300 deposit and $25.00 administrative fee) must be received within two (2) days of the booking, or the reservation will be canceled. Rush postage will be required to get the check to our office in the two (2) day window, be certain it is addressed correctly and mailed in a timely manner to avoid cancellation & additional fees. Any reservations canceled because of delayed check payment are subject to all cancellation policies and fees. Due to demand, agent(s) do not accept checks for reservations made for holiday rentals. Checks that must be reissued due to incorrect address or checks that are returned are subject to a $35.00 service fee.
Security Deposit Protectin Plan through CSA (SDPP): Each reservation is charged a non refundable and taxable fee of $20.00 to purchase an Security Deposit Protectin Plan through CSA Security Deposit Protection Plan Insurance. This policy protects tenants and cabin owners from excessive charges due to accidental damage. The SDPP provides up to $3,000.00 coverage to repair accidental damages (beyond normal cabin wear and tear). However, this coverage will not cover any actions tenants make in violation of the Rental & Release Agreement or damage costs that surpass $3,000.00. IN ADDITION TO THE $20 SDPP SOME LARGER LUXURY PROPERTIES MAY ALSO REQUIRE AN ADDITIONAL SECURITY HOLD IN THE AMOUNT OF $500 BE PLACED ON A CREDIT CARD ON THE DATE OF ARRIVAL BEfORE BEING PERMITTED TO GO TO THE CABIN.Should tenant’s violate the terms of the Rental & Release Agreement (i.e. smoke in cabin, introduce pet into non-pet friendly cabin, bring fireworks on grounds, etc) or cause damages that surpass the SDPP coverage additional charges and penalties will be applied to the credit card on file and written documentation will be sent to the tenants. The SDPP can be voided by Agent on the grounds of intentional act(s), gross negligence, willful and wanton conduct by Guest(s) or Licensee of Guest(s). These occurrences will result in the Guest(s) credit card on file being charged in full for any damages and management fees. This plan does not cover additional fees or fines. Should something happen during your stay that is accidental and falls under the coverage of the SDPP it must be reported to our office during normal business hours and before the guests departure to qualify for protection.
CSA’s Security Deposit Protection Plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $3000. Any damages that exceed $3000 will be charged to the credit card on file. If, during your stay at one of our Rental Properties, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3000. Certain terms and conditions apply. Full details of the Security Deposit Protection coverage are contained in the Certificate of Insurance or Insurance Policy. The Security Deposit Protection can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Cuddle Up Cabin Rentals, LLC any amount payable under the terms and conditions of the Security Deposit Protection.
Security Deposit: Due to size and/or amenities some cabins may also require a security deposit. Reservations that require an additional $500 security hold on a credit card at check in will not be permitted access to the cabin until the credit card hold is in place. ONLY credit/debit cards can be used for the damage hold, we cannot accept checks. Guests that do not have a credit or debit card at their disposal will not be permitted to stay at the cabin and will remain liable for all rental fees. And just as when making a payment, credit card regulations dictate that only the person whose name appears on the card can authorize the use of their card for a security hold. Due to the extreme length of time some banks hold funds we strongly caution against using debit cards for security holds. The security hold is not an actual charge to your account. No charges will be made to the credit card if no damage is found evident to the cabin and all policies have been respected. The security deposit is only a verification/freeze of funds, we ask the card company to verify that the requested amount is available should anything be broken or any rental agreement terms be broken during your stay. The card company will verify the money is available and freeze it to prevent it from being spent during your stay. When you check out the freeze releases and you can spend the money once set aside again. If damages surpass the minimum $500, additional charges will be applied. Although Cuddle Up Cabin Rentals only has a small window of time to collect funds set aside for damages, the release of funds back into bank accounts can be tied up by the issuing bank and partnered credit card company for as long as 30 days past tenant departure when a debit card is used.
Changes to Your Booking: Once a reservation is made changes to the date and/or property are subject to a non-refundable $50.00 fee per alteration. Also, changes to the reservation date and/or property can only be made fourteen (14) or more business days prior to check in date provided the reservation is not a holiday booking. We manage individually-owned properties, so even though you deal with the same office staff each time you call, email or stop by, the individual rental success of each cabin is tied to a different home owner. Having so many owners benefits our renters because it gives our cabins immense diversity, each one is furnished with amenities that its owner enjoys. The unfortunate side of the individual owner arrangement is that although we do our best to meet each customer service request in some instances because deal with a different owner for each rental we simply cannot offer the same flexibilities as hotels. When you select a cabin, you have removed that owner’s property from the rental pool and stopped all other potential bookings for the time frame you requested. Should you later decide to change cabins the original cabin owner could suffer greatly, you have blocked their cabin out from other potential tenants and regardless of whether you stay with another property in the Cuddle Up rental program you have temporarily cancelled that owners potential for rental. Rentals are based on availability, and once a property has been reserved for a tenant all other inquiries are turned away. Thus, alterations regarding property location or date of reservation could prevent other rentals. If an emergency requires changes to the reservation less than fourteen (14) days from scheduled check in, or if the changes alter the properties holiday availability, the fees for property changes will increase accordingly. Changes to reservation made three (3) days or less before scheduled arrival will typically result in penalty equivalent to the cancelled cabin’s rental rate or at minimum a fee equivalent to one night’s rent at the cancelled cabin, in addition to all rental fees associated with other requested property. PLEASE NOTE: This policy does not include additions/subtractions to the number of guests. There will be NO CHARGE FOR CHANGES IN THE GUEST COUNT or adding a day. (All other normal rates still apply)
Confirmation of Reservation: After making a reservation, you will receive a rental confirmation by e-mail, or if you specifically request it by fax or mail. The email is automatically generated by our reservation software and 90% of the time it will route to the spam or junk folder of your email account where you will need to manually retrieve it. The confirmation email is very important. Your confirmation will supply the cabin you have reserved, your rental fees, directions to our office, and in some instances your late check in information. It is your responsibility to insure you have all the proper information for your rental stay. If you have reserved a cabin but not yet received this document and your Rental and Release Agreement please contact our office immediately!
Listing & Pricing: We have made every effort to ensure that all information on Cuddle Up Cabin Rentals website is correct. Rates, fees, specials, and taxes are subject to change without notice. Advertised "nightly rates" do not include state lodging taxes, booking & cleaning fees and are subject to change. Rates for holidays, special events, and weekends may be higher. Minimum night requirements may vary for holidays and special events. For the most recent and accurate assessment of property availability please contact our office, availability can change drastically and our online availability calendars can fall behind quickly during periods of heavy traffic. Please contact any of our booking agents at 1-877-6CUDDLE, they will be happy to help you narrow your search down to available properties for any given time frame.
Acts of God/Construction Noise: Cuddle Up Cabin Rentals shall not be liable for events beyond their control which may interfere with guest occupancy, including but not limited to Acts of God, acts of governmental agencies, fire, strikes, war, inclement weather and construction noise from nearby sites. Guests with pet allergies understand that Cuddle Up Cabin Rentals has no way to guarantee that cabins advertised as non-pet-friendly and their furniture/contents have never been exposed to pet dander or allergens. NO DISCOUNT OR REFUND will be offered in these circumstances. Extra Hot Tub Cleaning: ALL HOT TUBS HAVE BEEN DRAINED, CLEANED & REFILLED PRIOR TO ARRIVAL. Some tenants will find that exposure to the chemicals used to treat the hot tub cause rashes or other irritations of their skin. If a member of your group has a cut, rash, skin irritation or infection when you arrive at the cabin you could risk contracting it by sharing the hot tub. There will be a $35.00 charge if guest(s) require an additional cleaning to the hot tub during guest(s) stay.
Smoking: NO SMOKING inside any of our cabins!
Cancellation Policy: For our guests protection we have a 3 step process to cancel all reservations. To cancel a reservation, we require a phone call to our office to notify our staff and receive a quote for any penalties; this quote is only valid for 24 hours from the date the quote is provided. You are then required to mail a certified letter stating you are canceling your reservation. We WILL NOT cancel the reservation until your intent is documented in writing. Once a letter is received by our staff we will refund in accordance with our cancellation policies (and the quote provided if no more than 24 hours have passed since it was provided). Once we have your letter on file requesting cancellation, we have the documentation necessary to terminate the rental agreement and we can cancel the booking and provide you with your cancellation number. As a security measure we DO NOT CANCEL any reservations until we receive written consent, preferably in the form of a certified letter from the individual responsible for booking the cabin and citing the transaction number. The cancellation letter must state the guest’s intent to cancel their reservation. Please mail all certified cancellation letters to: Cuddle Up Cabin Rentals, P.O. Box 760, McCaysville, Georgia 30555. There is an "anytime" reservation cancellation fee of $30.00. Reservations cancelled with less than a 1 month notice are subject to a $100.00 fee. Any reservation cancelled with less than a 2 week notice forfeits $300 deposit. No Shows and Same Day/Arrival Day Cancellations are subject to the entire rental fee. Our cancellation policy also applies to last minute bookings as well. Sorry, No Exceptions.
Release and Rental Agreement: Liability Release Form Click to view Cuddle Up's Release & Rental Agreement.
Late Check Ins & Holiday Check Ins: Your Rental and Release Agreement must be on file in order to do a late check in, please make sure you have mailed, emailed or faxed that to our office before your scheduled date of arrival. If you plan to be a late check in and you booked your reservation before July 7, 2010 and the launch of our Accidental Damage Deposit program please remember that the minimum $250 DAMAGE HOLD will be charged to your credit card at 9:00 AM, on the morning of your check in. If you would like to make arrangements to use another card please call the office. We will use the credit card on file from the time of booking. If checking in on a holiday we will place the hold the last business day before check in. We close at 2:00 pm on Christmas Eve, and New Year’s Eve & we are closed all day on Thanksgiving Day, Christmas Day and New Year’s Day. If the card on file is a debit card, you will need to call the office before check in to give the office a valid credit card. IF YOU DO NOT CALL AND GIVE US A CREDIT CARD WE WILL PLACE THE SECURITY HOLD ON YOUR DEBIT CARD. ON YOUR DEBIT CARD THE HOLD COULD LAST FOR UP TO 30 DAYS AND YOUR BANK WILL NOT PERMIT YOU TO USE THE FUNDS SET ASIDE FOR DAMAGES ! WE HAVE NO CONTROL OVER WHEN SECURITY HOLDS PLACED ON DEBIT CARDS WILL BE RELEASED. Once your security hold is in place we will create a late check in packet for your booking and leave your items in the lockbox on our front porch. You can access this lockbox using the code emailed to you when the cabin rental balance was collected.
Pet Policy: Only adult dogs are permitted in some cabins. Individual owners determine whether they want to welcome pets into their cabins and we cannot permit pets access to cabins that are not deemed pet-friendly. Puppies up to 15 months old are NOT permitted in any of the cabins. Maximum pet weight is 25 pounds. There will be an additional $10 cleaning fee per pet. Guests acknowledge, understand and agree that for Agents to continue its very lenient Pet Policy, the following items must be adhered to: • There is a $30 flat pet fee for each reservation & an additional $10 pet cleaning fee per pet. • There will be an additional security deposit of $100.00 per pet, per stay that will be guaranteed on a VISA, MASTER CARD, DISCOVER OR AMERICAN EXPRESS. • Pets are NOT permitted in the hot tub. Guests agree to pay no less than $100.00 cleaning fee if pet gets into the hot tub. • Pets MUST BE COMPLETELY HOUSE BROKEN! WELL BEHAVED AND PEST FREE! • Pets are NOT allowed on any of the beds or furniture. Guests will be charged an additional cleaning fee of no less than $50.00 if pet hair causes a delay in cleaning service. • Guests agree they will NOT use any linens or towels on pets. • Guests agree to bring pets’ crate and bedding for their pets. While Guests are away from the cabin, guests will be sure that pet is secured in a pet carrier and NOT left to wander inside the cabin, screened porch or outside. • If pets have an accident in cabin, all clean up will be performed by the Guests. Guests further agree to police waste from the grounds and deposit in a plastic bag and placed in outside garbage cans. Guests agree that failure to comply with clean-ups of either inside cabin or outside cabin will result in an additional cleaning charge of not less than $50.00. • Should damage to the cabin, grounds or furnishings (including linens) or flea infestation occur, the guest is responsible for said charges up to and beyond the pet security deposit and will be charged to the credit card placed for pet deposit. If the credit card will not cover these charges guests will make arrangements with Cuddle Up Cabin Rentals for replacing and/or repairing the damages. These charges include the time involved by Cuddle Up Cabin Rentals in correcting, clean up, fumigation, replacement, repair of said damages. • Guests agree to be in full control of their pets at all times and take full responsibility for their pets well being. • If any of these Pet Policy items are not met, guests are in violation of the Agreement/Contract. Guests agree that by signing this Agreement/Contract, they are authorizing Agents to charge guests credit card on file for any damages Sustained.