FAQs
How do I reserve a cabin? For your convenience you can either reserve a cabin using our 24/7 online booking feature or you can call our office at 1-877-6CUDDLE and any of our helpful booking agents will reserve the cabin for you over the phone. Please call our office or review our Policies page for further information.
Will I have cell phone reception at the cabin? Cell phone service is somewhat sporadic in the mountains. VERIZON works well at some of our cabins and others have great CINGULAR/AT&T service. Other, more remote cabins have no cell phone reception. The service area for NEXTEL & T-MOBILE does not stretch this far north. If you use either of those providers your cell phone will loose reception about 45 minutes south of Blue Ridge. Each cabin has a land line with the capacity to reach local numbers like our office, area businesses & restaurants, & emergency personnel.
Are there grocery stores and restaurants near the cabin? Yes, our cabins are very convenient to shopping in downtown Blue Ridge, GA & Copperhill, TN & McCaysville, GA. All our cabins all have welcome books with directions to grocery stores and other places of interest. In addition to local vendors our area has several chain grocery stores like Ingles, Food Lion, etc. and chain restaurants like Sonic, Zaxby’s, McDonalds, etc. If your commute into the mountains brings you to us through Atlanta and HWY 515, your closest Wal-Mart would be in Ellijay GA; if you are coming in via HWY 64 and Chattanooga the closest Wal-Mart is in Cleveland, TN; & if you are coming to visit us from North Carolina the closest Wal-Mart is in Murphy, NC.
How accurate are the cabin photos? Our staff makes every effort to update the photos on our website regularly. Owners frequently update their cabins with new pieces of furniture, linens, larger televisions, etc. The pictures online are recent photos of the actual cabin you’ve rented, which were taken with our own camera. In this case, what you see is really what you get. Please keep in mind that these are only photos and in some cases pictures cannot do not do justice to the craftsmanship and unique character of the cabins.
What items should I bring with me to the cabin? All of our cabins provide bed & bath linens & have fully stocked kitchens, so you will only need to bring personal items (body soap, shampoo, hair dryer, toothbrush, etc…) and grocery items. Our office cannot guarantee the size and type of all pots and pans stocked in the cabin, so if you plan to cook a holiday meal or specialty item please bring any specialty cooking pans or utensils you might need. Also, if you plan to use the cabin’s washer & dryer or if you have multiple guests in your group you should also bring detergent & fabric softener to do your laundry. One roll of toilet paper per bathroom is provided and one roll of paper towels, if you have a large group you will go through that stock quickly and should plan on purchasing extra during your stay.
Where do I check in? Unless otherwise instructed you will check in at our office in downtown McCaysville, GA; about 8.9 miles north of Blue Ridge, GA. Directions to our office are included in the reservation confirmation packet. The physical address for your GPS navigation is 224 Blue Ridge Drive, McCaysville, GA 30555. We are 90 minutes north of downtown Atlanta, and east of Chattanooga, TN.
I have reserved Twin Falls, or a cabin with a Blue Ridge address--how do I check in at the cabin? In order to check in at the cabin please make sure you submit your Rental Agreement before your arrival date and make arrangements for your security/damage hold. Once those items are taken care of we will email you a packet of information containing directions for checking in at the cabin.
Do we need to bring firewood? No, the cabin fireplaces are available seasonally for renter use October 1 – March 31, and during those times adequate firewood is provided. Firewood is provided year round at cabins with advertised outdoor fireplaces and fire pits.
Where can I get wine/spirits/beer? Each cabin has a welcome book with a list of local vendors of wine, beer, & spirits. Beer and wine is available at numerous licensed local eateries, however liquor is not sold in the area and must be purchased in Ellijay, GA or Murphy, NC.
What section of my confirmation email do I need to send in to your office? The Rental & Release Agreement our staff needs can easily be printed out from the policies page of our website. It is also included for your records in your confirmation packet that needs to be returned to our office is the section labeled as the Rental & Release Agreement (item #8). The length of the agreement varies in accordance with the size of your group; only the pages needed to record the initials and signatures of guests should be submitted.
Can I fax or email my Rental Agreement to your office? Yes, please feel free to scan your completed rental agreement and email it to our office at info@cuddleupcabinrentals.com You can also fax your completed agreement to our office at 706-964-6033. Always bring a copy of the document with you to check in, just incase your fax or email did not successfully come through.
Will I need a 4-wheel drive vehicle to access the cabin? No, our office uses a Kia mini-van to conduct quality checks & stock all our properties. However, some of our cabins do have steep driveways and we caution against driving sports cars or other vehicles with exceptionally low ground clearance. Some cabins like Three Little Bears will be easier for front wheel drive cars than cars that are light in the back. If you are riding a motorcycle or plan to tow a trailer, please call the office first so we can help you with your cabin selection.
Why is your weekly special based on 5 nights? Not all guests are capable of taking a full week off work or school, so we base our weekly special on a 5 night minimum—any stay over 5 nights gets a night free! Our weekly special applies to all properties year round except Twin Falls. Twin Falls DOES NOT participate in the weekly special of stay 5 nights get the 6th night free during June-July & holidays. If you are able to stay a full 7 nights we can adjust the special to 6 nights get the 7th night free.
Will the hot tub be ready for use when I check in? Yes, we drain, scrub clean, refill and restock our hot tubs with fresh chemicals after each rental and in between rentals. When you arrive at your cabin you will only need to adjust the hot tub to the desired temperature and permit time for the water to reach your heat setting.
How far is the cabin from your office? To give our guests the best possible 24 hour customer service, with the exception of Twin Falls (which have their own special maintenance contacts), all our cabins are within 13 miles of our office.
How old do I need to be to rent a cabin? Potential guests must be 25 years of age to rent a cabin. Parents please do not attempt to rent a cabin for your underage children, we will verify their age using their id at check in.
Why is the cabin’s nightly rate based on 4 guests? With the exception of our peak rental seasons the majority of our cabins are booked by small groups of 2-4 people. Pricing our cabins at a flat nightly rate that is high enough to cover the wear, utilities, additional costs that come from a maximum occupancy stay would significantly increase the cost of our rental properties for couples and small groups. Breaking down the pricing using a base rate and additional guest surcharge enables our staff to prorate rental costs and prevents increased rental rates that would penalize smaller rental groups.
How do I cancel my reservation? Our cancellation policy is based on the scheduled date of arrival; so the sooner you let our office know of your plans to cancel the better. We do require all cancellation requests be made in writing, for your protection a simple phone call to our office asking our staff to release the hold on the cabin you so thoughtfully selected will not work. Please see the Cancellations section on our Policies page for more information.
Can I make adjustments to my reservation? Absolutely, occupancy adjustments can be made to your reservation at any time without penalty. However, because changes to your arrival and departure date alter the cabin’s availability to other guests there can be a financial penalty for changing dates. Please contact our office or see our Policies page for more information.
Do I pay my balance at check in? After the stress of packing & driving through any number of metro areas we want to get you to your cabin and relaxation as quickly as possible. To streamline the check in process we collect all outstanding balances 14 days before your scheduled arrival. For more information regarding our payment policies please see our polices page.
Is it a problem if I cannot make it to your office before 6:00pm to check in? Absolutely not! Please contact our office or reference your confirmation packet for instructions to complete a late/after hour’s check in.
Can I have the directions and physical address to the cabin before check in to map my route in and plan my trip? Our rental contract with our owners prevents our staff from releasing the cabin address or directions until check in. Once all paperwork has been submitted, the security/damage hold is in place (if required), and the guests id is verified at check in we can release all cabin contact and location information.
Can I have an early check in? The popularity of our cabins and their status as private homes prevents our office from granting early check-ins and late checkouts. During peak season most cabins will have checkouts and check-ins in the same day and our housekeeping staff needs the full windown of time between to prepare the cabin for your stay. Also, because our cabins are private homes, any period not blocked out by rental is always available to the owner for last minute use. Many of our owners will make spur of the moment trips up to their cabin and as a result housekeeping must go through the steps again to prepare the cabin for your stay.
Can I check on over the weekend or a holiday, will your office be open? Yes, our office is open Monday through Saturday from 8:30 a.m.- 6:00 p.m. & on Sunday from 12:00 a.m.– 6:00 p.m. Our office is also open for most holidays, with the exception of Easter, Thanksgiving Day, Christmas Day, New Year’s Day and we close at 2:00 p.m. on Christmas Eve and New Year’s Eve. If you plant to check in on any of the holidays listed above please contact our office for check in instructions.
What is a security/damage hold and why should I use a credit card for it instead of my debit card? This hold is just a freeze on your account and the amount varies in accordance with the cabin size, and cabin category (i.e. pet friendly). Using a credit card involves only your credit card company and because it goes through a single system it is processed much quicker. Because a major credit card company and the cardholder’s bank process debit cards, there are 2 financial institutions that must process the release of the hold, thus it can take twice as long. Please see the Security/Damage Hold section of our Policies page for further information.
What are the policies for pet-friendly cabins? For each pet you bring there is a $30 flat pet fee that is non-refundable, and an additional $10 cleaning fee per pet is added onto the cabin cleaning fee. Puppies up to 15 months old are NOT permitted in any of the cabins. Maximum pet weight is 25 pounds. Pet damage hold of $100.00 per pet, per stay that will be guaranteed on a VISA, MASTER CARD, DISCOVER OR AMERICAN EXPRESS. All terms & conditions outlined in the pet policy must be followed. As our policies page dictates our pet policy is as follows: "For each pet you bring there is a $30 flat pet fee that is non-refundable, and an additional $10 cleaning fee per pet is added onto the cabin cleaning fee. Puppies up to 15 months old are NOT permitted in any of the cabins. Maximum pet weight is 25 pounds. Pet damage hold of $100.00 per pet, per stay that will be guaranteed on a VISA, MASTER CARD, DISCOVER OR AMERICAN EXPRESS. All terms & conditions outlined in the pet policy must be followed.Only adult dogs are permitted in some cabins. Individual owners determine whether they want to welcome pets into their cabins and we cannot permit pets access to cabins that are not deemed pet-friendly. Puppies up to 15 months old are NOT permitted in any of the cabins. There will be an additional security deposit of $100.00 per pet, per stay that will be guaranteed on a VISA, MASTER CARD, DISCOVER OR AMERICAN EXPRESS. Pets are NOT permitted in the hot tub. Guests agree to pay no less than $100.00 cleaning fee if pet gets into the hot tub. Pets MUST BE COMPLETELY HOUSE BROKEN! WELL BEHAVED AND PEST FREE! Pets are NOT allowed on any of the beds or furniture. Guests will be charged an additional cleaning fee of no less than $50.00 if pet hair causes a delay in cleaning service. Guests agree they will NOT use any linens or towels on pets. Guests agree to bring pets’ crate and bedding for their pets. While Guests are away from the cabin, guests will be sure that pet is secured in a pet carrier and NOT left to wander inside the cabin, screened porch or outside. If pets have an accident in cabin, all clean up will be performed by the Guests. Guests further agree to police waste from the grounds and deposit in a plastic bag and placed in outside garbage cans. Guests agree that failure to comply with clean-ups of either inside cabin or outside cabin will result in an additional cleaning charge of not less than $50.00. Should damage to the cabin, grounds or furnishings (including linens) or flea infestation occur, the guest is responsible for said charges up to and beyond the pet security deposit and will be charged to the credit card placed for pet deposit. If the credit card will not cover these charges guests will make arrangements with Cuddle Up Cabin Rentals for replacing and/or repairing the damages. These charges include the time involved by Cuddle Up Cabin Rentals in correcting, clean up, fumigation, replacement, repair of said damages. Guests agree to be in full control of their pets at all times and take full responsibility for their pets well being. If any of these Pet Policy items are not met, guests are in violation of the Agreement/Contract. Guests agree that by signing this Agreement/Contract, they are authorizing Agents to charge guests credit card on file for any damages Sustained."
Can I bring my pet into a non-pet friendly cabin? No, please remember the cabins are privately owned and some of the owners and their families have severe pet allergies. Introducing a pet into a non-pet friendly cabin could contaminate the cabin and cause medical complications for the owners and future renters. Bringing a pet inside any of our non-pet friendly properties will result in the immediate and full collection of your security/damage hold.
Are all your cabin’s smoke free? Yes, smoking is prohibited inside all our rental properties. Ashtrays are provided on the cabin’s exterior decks & seating areas. Smoking inside one of our properties will result in the immediate and full collection of your security/damage hold.
Can I bring air mattresses to the cabin? No, the maximum occupancy of each cabin is determined by the individual owners preference as well as fire code. Bringing air mattresses to the cabin clogs the floor plan and can block exit routes that are required for emergencies.
How secluded is the cabin? Our cabins are privately owned so their locations and individual amenities vary by property and owner preference. Please contact our office with questions about the setting of our cabins and their proximity to other properties.
Can your company provide a pack-n-play, crib, or kayak, tubes for my stay? Unfortunately no, insurance restrictions prevent our office and individual owners from providing cribs, play pens, pack-n-plays or any devices for water recreation.
Are your cabins in walking distance of each other? Yes, some of them are! Each of our cabins is privately owned, and we are fortunate enough to have several cabins within walking or a very short driving distance of each other.
Do you need a fishing license to fish from the cabin? Yes, Georgia and Tennessee state law require a valid fishing license when casting a line in moving water. But if the cabin you selected has a stocked pond, you can fish with out a license. We have links to both state websites where you can purchase fishing licenses online!
Is there a cut off age for occupancy charges? Yes, charges for additional guests only apply to children age 3 or older.
I forgot something at the cabin during my stay, how do I get it back? We cannot guarantee that we will be able to locate and return your lost items. But if you find you have left something at the cabin, please call the office immediately and we will try to locate it for you. If an item is found, set up a pickup time with the shipping company of your choice and provide us with a pickup date. We will happily box it up for shipping and have it ready to go.
Will I see wildlife during my stay? We cannot guarantee guests will/will not encounter local wildlife during their stay. All of our cabins are located in the mountains, and as a result you are likely to encounter wildlife (deer, bears, raccoons, snakes and bugs of various types, including wasps and/or scorpions, etc…). All of our cabins do receive bi-monthly pest control, however, because the cabins are located in the woods you may encounter pests of different kinds around the property. Winter is ladybug season in the mountains. We will do everything possible to reduce the ladybug population in and around the property, but you will most likely see ladybugs in or around the cabin. (They do not bite or sting)
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When you see a Black Bear… | |
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Be Bear Aware There is always a risk of injury or death when encountering wild animals including Black Bears.
Report bear problems to Georgia Wildlife Resources Agency |
If you see a bear in the distance:
If a Bear approaches you:
If the bear attacks:
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