FAQs Frequently Asked Questions

MAKING A RESERVATION:

To make a reservation either call our office at 1-877-628-3353 or request your dates via our secure online booking.

A prepayment of $300.00 of the rental fee, by valid credit card, is required to secure your reservation, with the balance of your rental fee due upon arrival.

Once an online reservation is placed we will email and/or call with the total amount of the stay. WE WILL NOT book a stay until we have confirmation from the guest that the amount of the rental is ok. Please make sure to confirm with our office with in 1 business day to avoid loosing the reservation. THE PERSON BOOKING THE CABIN MUST BE AT LEAST 25 YEARS OLD AND MUST BE EITHER THE PERSON, OR SPOUSE OF THE PERSON, WHOSE NAME APPEARS ON THE CREDIT CARD.

Please Note: Until we receive the credit card information and confirmation from you that we can charge it, you do not have a reservation.

PAYMENT OF RENTAL CHARGES:

$300 of the rental fee will be charged on the credit card provided at booking. The remaining balance is due at, or before the date of check-in.

We accept Visa, MasterCard, Discover, American Express, Traveler’s Checks, Money Orders, and Cash.

RENTAL RATES:

Rates for each cabin will be listed on each of the cabins web page. All rates are based on 1-4 person occupancy, please add $10 per night for each additional guest.

Cleaning Fees are also based on a 1-4 person occupancy. Please add $5 for every 1-2 additional guests. (example: 1-4 $60, 5-6 $65, 7-8 $70, etc…)

WHY ARE THE RATES BASED ON A 4 PERSON OCCUPANCY WHEN THE CABIN WILL SLEEP MORE?

We feel that it would be fair to all of our guests to base the rental rates on 4 guests and to charge per person rate for each additional guest.
If we base the price on the highest occupancy a cabin can sleep, this would unfairly over charge guests with less than the maximum number of people.

OTHER FEES:

We add no administration, registration or booking fees to your rental. We must, however, collect lodging taxes (state and local) as well as a cleaning fee.

Cleaning fees are based on the amount of work that must be done to clean the cabin and hot tub after your departure. The amount of cleaning fee will be determined upon the cabin selected and the number of guest in your party. (Please call the office for pricing.)
Please Note: If you book for 4 guests, the cleaning fee we add to your rental will be based on only 2 beds being used, etc… (unless we are told otherwise.) If however, you use 6 beds and 20 towels the cleaning staff will charge back to us for the additional labor and that overage will be charged to the guest the cabin is booked under.

DAMAGE DEPOSIT:

A valid credit card must be provided at the time of check-in. Even if the balance will be paid in a different way, a credit card is necessary for the $250 damage hold.  This is a true damage deposit and will not be credited toward your stay.

The “hold” will automatically time out after departure provided no damage has occurred during your visit and all policies have been met.

LOSS OF DAMAGE DEPOSIT:

We do not want to keep your deposit! However, we must protect our homeowners. Please work with us and leave the property in the same condition that you found it in.

All check-out procedures must be followed, the property must be left clean and undamaged. Failure to follow the posted check-out procedures may result in the loss of all, or part, of the $250.00 damage deposit and Cuddle Up Cabin Rentals reserves the right to further charge the guests credit card for additional cleaning or repairs. Please review the information book provided in the cabin and abide by all procedures, rules, and regulations.

Upon arrival, please report any damages, shortage of supplies, or housekeeping issues immediately.
Please Note: Our cabins are privately owned homes. The cabins are beautifully furnished and well kept. We expect them to remain that way!

OUR CABINS ARE NOT PARTY CABINS. This being said if this is your intention please go somewhere else. We expect our guests to treat our cabins with the respect that they would treat their own homes.

HOT TUB MAINTENANCE:

Most of our cabins offer hot tubs.

It is our policy to drain, sanitize and refill the hot tub between guests. We chemically treat the water at this time.

If a party is checking out immediately before your check-in, the water temperature may be below 100 degrees when you arrive.

If a hot tub needs to be drained during a guests stay there will be a $35 CHARGE.

CABIN AMENITIES:

All of our cabins are individually owned, so each offers different amenities package. Please refer to each cabin’s individual webpage for specific amenities list.

All Cabins offer either a DVD, VCR or both.

Most of the cabins are either equipped with Satellite TV or Cable. While they will not offer the same packages most will have a basic setup. (LOOK AT THE CABINS PAGE FOR EACH CABINS AMENITIES)

NOTE: PAY PER VIEW MOVIES CANNOT BE ORDERED. THIS IS BLOCKED BY THE OWNER AND WE ARE NOT ABLE TO CHANGE IT.

CABIN LOCATION:

All of our cabins are located 10 – 30 miles from Blue Ridge city limits.

Most cabins are located on gravel roads. You should not need a special vehicle (4x4), but we do not suggest you drive a sports car or other low sitting vehicle.

If you are riding a motorcycle, please call the office first. Some cabins will be more difficult for a motorcycle to access.

If you plan on towing a trailer, please call the office first so that we can advise if the cabin you will be staying at is accessible for a trailer.

CABIN PHOTOS:

The pictures on line are recent photos of the actual cabin you’ve rented, which were taken with our own camera. In this case, what you see is really what you get. Please keep in mind that these are only photos and in many cases pictures do not do justice to the craftsmanship and character of the cabins.

WHAT SHOULD WE BRING?

All of our cabins provide linens and fully equipped kitchens, so you will only need to bring personal items (body soap, shampoo, hair dryer, etc…) and grocery items.
Most cabins have a washer & dryer, if you would like to use the washer & dryer you will need to bring detergent. (LOOK AT THE CABINS PAGE FOR EACH CABINS AMENITIES).  Adequate paper products (toilet paper, paper towels, etc.) are supplied to meet the cabin’s capacity, should they be needed additional supplies will have to be purchased by the renter.

WILL MY CELL PHONE WORK AT THE CABIN?

Cell phone service is somewhat sporadic in the mountains. Most of our cabins will allow you to use VERIZON and some cabins will allow CINGULAR, and some of our cabins no cell phone service is available at all. NEXTEL stops working about 45 minutes south of Blue Ridge. It will not pick up anywhere in this area.

NOISE & NUISANCES:

Most of our cabins are located in log cabin communities and may be near other cabins, which may or may not have some level of construction underway at any given time. Unfortunately we have no control over this and have no way of knowing if or when construction may begin near our cabins.

WILDLIFE:

All of the cabins are located in the mountains, as such, you are likely to encounter wildlife (deer, bears, raccoons, snakes and bugs of various types, including wasps and/or scorpions, etc…)

PEST CONTROL:

All of our cabins receive bi-monthly pest control, however, the cabins are located in the woods, so you will most likely see pests of different kinds around the property.

Winter is ladybug season in the mountains. Everything possible will be done to reduce the ladybug population in and around the property, however, during your winter stay you will most likely see ladybugs in or around the cabin. (They do not bite or sting)

GROCERY STORES:

There are several grocery stores nearby, the closest to most of our cabins is IGA. There is also an Ingles and Food Lion located in Blue Ridge. Our cabins all have books with directions to Grocery stores and other places of interest.  If your commute into the mountains brings you to us through Atlanta and HWY 515, your closest Wal-Mart would be in Ellijay GA; if you are coming in via HWY 64 and Chattanooga the closest Wal-Mart is in Cleveland, TN; & if you are coming to visit us from North Carolina the closest Wal-Mart is in Murphy, NC.

ALCOHOL:

You can purchase package beer and wine in Blue Ridge or Copperhill, TN. The restaurants of Blue Ridge do not serve beer or wine by the drink and you cannot bring your drinks into the restaurants in the city limits. Copperhill, TN has beer by the drink in the restaurants.

You can purchase alcohol either in Ellijay, GA or Murphy, NC. Both of these cities are about 45 minutes from most of the cabins.

FIREWOOD:

For cabins with wood burning fireplaces, firewood is provided October 1 – March 31.
The fireplaces do not have a gas starter so, if you are not proficient at starting a fire without one, you might want to bring small “Duraflame” type logs or “Fire Starters”.
ABSOLUTELY NO LIQUID ACCELERANT IS ALLOWED!!!
These are very dangerous to you and our property.
YOUR FULL DEPOSIT WILL BE KEPT IF ONE IS USED!!!

CAN WE USE MAPQUEST OR OUR GPS UNIT?

Please don’t! They don’t seem to know how to find us! If you want to use MapQuest or other GPS software for the basic highway directions, you should have no problem.

WHY IS YOUR WEEKLY SPECIAL ONLY 6 NIGHTS?

A lot of people are unable to stay a full week so we offer a 5 nights get the 6th night free, if you are able to stay a full 7 nights we can adjust the special to 6 nights get the 7th night free.

NO PET CABINS:

For our cabins that do not allow pets, we cannot make an exception no matter how small or well behaved the pet is. (PLEASE DO NOT DISREGARD THIS POLICY AS IT WILL RESULT IN THE LOSS OF YOUR DEPOSIT.)

NO SMOKING:

We have a strict no smoking policy in all of our cabins!

Smoking is allowed outside on the porches and decks. Please, do not dispose of cigarette butts in the yard or surrounding areas, there are ashtrays and ash cans provided on the decks. If discarded butts are found, additional cleaning fees will apply. (PLEASE DO NOT DISREGARD THIS POLICY AS IT WILL RESULT IN THE LOSS OF YOUR DEPOSIT.)

LOST AND FOUND:

When you leave the cabin at 11:00 AM it is very likely that another party will be checking in at 4:00 PM. If you leave something at the cabin, please call the office immediately and we will try to locate it for you. If it is not found by us or the cleaning staff prior to the next guests arrival, it may not be there when they leave. We can not be responsible for your lost items.

If an item is found, we ask that you set up a pickup time with the shipping company of your choice and provide us with a pickup date. We will happily box it up for shipping and have it ready to go.

CANCELLATIONS:

*** ALL CANCELLATIONS MUST BE MADE IN WRITING – E-MAIL, FAX OR CERTIFIED MAIL.

Each cabin listed on our site is a privately owned home, consequently cancellations affect the owners significantly.

There is a $30 anytime cancellation fee.

For reservations cancelled with less than 30 days notice there is a $100 cancellation fee.

For reservations cancelled with less than 15 days notice the full down payment or $250 is forfeited.

For reservations cancelled with less than 7 days notice the guest is responsible for the full amount of the rental fee. Pending our ability to re-book the cabin for the entire length of the anticipated stay.

CHANGES TO YOUR BOOKING:

Once a reservation is made changes to the date and/or property are subject to a non-refundable $30.00 fee per alteration.  Also, changes to the reservation date and/or property can only be made (14) fourteen or more business days prior to check in date.  Rentals are based on availability, and once a property has been reserved and held for a tenant(s) other inquiries will be turned away.  Thus, alterations regarding property location or date of reservation could prevent other rentals.

PLEASE NOTE: This policy does not include additions/subtractions to the number of guests. There will be NO CHARGE FOR A CHANGE IN GUEST COUNT or adding a day. (All other normal rates still apply)

CHECK-IN/CHECK-OUT:

CHECK-IN IS AT 4:00 PM
Please do not attempt to check in early unless previous arrangements have been made. Early check-ins are rare, but we will make every effort if a request is made at time of booking. Please call 24-48 hours prior to arrival to verify availability.

For Late & Holiday Check-Ins
You will be sent by email the instructions for late check-ins. Our office hours are Monday – Saturday, 8:30 AM – 6:00 PM & Sunday, Noon – 6:00 PM. If you are going to be late coming to the office, make sure that you have these instructions with you.

Payment for a late & holidays~ At 5:00 PM on the date of arrival the balance and damage hold will be run on the credit card on file from the reservation booking.  If you would like the balance and $250 damage hold on a different card you must contact the office before 5:00 PM on the date of check in and provide different credit card information. If you are checking in on a holiday the balance and damage hold will be charged to the card on file on the last business day before the holiday/check in.

CHECK-OUT IS AT 11:00AM:

It is our mission to provide the cleanest cabins possible so that our guests will come back to us in the future! This 5 hour window allows just enough time for the cabin to be cleaned and for the hot tub to be drained, sanitized and refilled between guests.

Please help our housekeeping staff meet their schedule without inconveniencing the next guest by checking out on time and following the check out procedures handed to you at check-in.